Privacy policy

At Pent Haus, your privacy is of the utmost importance to us and we are committed to safeguarding our users’ privacy whilst providing a personalised and valuable service. When we use the terms “we,” “us” or “our,” we are referring to Innova Mill (Holdings) Ltd trading as Pent Haus.

Innova Mill (Holdings) Ltd trading as Pent Haus is registered in England and Wales (09206034) and our registered office is Unit 83 Mochdre Industrial Estate, Newtown, Powys, SY16 4LE

This privacy statement covers the services provided by our website (www.penthaus.co.uk). We will treat your personal information as confidential and in accordance with applicable data protection legislation. The purpose of this statement is to inform users of this website, what information is collected about you when you visit our site, how the information is used, if it is disclosed and the ways we protect your privacy. By visiting and submitting information via our site, you are accepting and consenting to the practices described in this statement.

Topics

• What information do we collect about you and how do we use it?
• Confidentiality and security
• Access to your information and correction
• Cookies
• Other websites
• Changes to our privacy policy
• How to contact us
  
  

What information do we collect about you?

We currently collect and process the following personal information:

• Name
• Email Address
• Telephone Number
• Postal Address
  
  

Why we ask for this information?

We collect this information to effectively process your enquiry, understand your needs and provide you with the best possible service.

• The information collected will be stored as part of our internal record keeping. If you request more information on our products, a quotation, a site survey or place an order with us we will only process and store information relevant to your request.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
• If you have placed an order with us, then we may send you additional information regarding our product and service options that we believe may be of interest to you.

We will only use your personal data for promotional or marketing purposes if you have given us permission to do so.

How do we collect this information?

Pent Haus may collect information about you whenever you interact with us, for example when you:

• Enquire about our services or visit our website
• Request our brochure
• Sign-up to receive marketing updates
• Post content to our website or social media sites
• Register your details with us
• Contact us through the following channels: website, email, phone, SMS, social media or post
•  

Third Parties

We will not pass ANY of your details on to Third Parties.

Confidentiality and security

Here at Pent Haus, the confidentiality of your information is of paramount concern to us. Any information you provide us with will be held securely and in accordance with the Data Protection laws.

Your personal information will not be disclosed for marketing purposes with other companies.

We may also disclose your personal data if we reasonably believe we are required to do so by law, regulation or other government authority or to protect the rights and property of Pent Haus, its affiliates or the public.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal data, please email [email protected] or write to us at the following address: Pent Haus, Unit 5 Mochdre Industrial Park, Newtown, Powys, SY16 4LE.

We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You also have the right to be forgotten. If you would like us to start the process of removing your data, please let us know using the above details.

If you have signed up to our mailing list and you no longer wish for us to contact you for direct marketing purposes, you may inform us by emailing [email protected]

Cookies

Cookies are text files placed on your computer to collect standard internet IP address log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

They help us to improve our site and to deliver a better personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.
• To tailor & customise any targeted adverts about our services to help support your needs.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Google Analytics & Meta

We may also collect the following non-personal data via Google Analytics, Facebook and Instagram when you use our site. This information helps us continuously make improvements to our site that will improve your experience with our site and services. We use a Google Analytics & Meta code on our site to gather the following information. Please note, this information cannot be traced back to you.
○ Device type
○ Location
○ Browsing activity
This non-personal data is automatically deleted off our system after 38 months.
More information can be found online on how Google Analytics & Meta process this information, or the Google Analytics & Meta privacy policy.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We may change this privacy policy statement at any time, and such changes take immediate effect. Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified by email or via a notification on our site.

Contact

Please don’t hesitate to get in contact with us about our privacy policy, information we hold about you or if you have a complaint.

You can email us at: [email protected] , or you can write to us at: Pent Haus, Unit 5 Mochdre Industrial Park, Newtown, Powys, SY16 4LE.