Terms & Conditions

Definitions

The “Company” is Innova Mill (Holdings) Ltd trading as Pent-Haus.

The “Customer” is the person, firm or company who purchases the product or services from the Company.

1. Application of these terms and conditions

1.1. It is considered that any Customer entering in to an agreement with the Company is in acceptance of these terms and conditions. The customer is responsible for obtaining a copy of these terms and conditions for their reference.

1.2. The Company reserves the right to amend these terms and conditions at any time.

1.3. No variations of these terms and conditions shall be of any effect unless agreed by the Company in writing.

1.4. If any part of this Agreement is declared unenforceable or invalid, the remainder will continue to be valid and enforceable.

1.5. The contract shall in all respects be construed and operated as an English contract governed by English law and any dispute arising out of, or in connection herewith, shall be referred to the English courts.

2. Our products

2.1 The company website, brochure and any elevation drawings serve as a guide only and do not form part of any contract.

2.2. The Company make every effort to be as accurate as possible however precise measurements indicated on our website, in our brochures and on any order documentation are subject to reasonable levels of tolerance.

2.3. The Company reserves the right to alter specifications without prior notice. Changes to product specification are rare and reasons for doing so may include, but are not limited to, improving general quality or efficiency of the product, because the material is no longer available to the company or for drastic changes in material costs. The company will always endeavor to inform the customer when any significant specifications are to be amended.

3. PRICING AND PAYMENTS

3.1. Unless specified otherwise all prices stated on the Company’s website and literature include VAT at the current rate. 

3.2. Orders will only be confirmed once full payment has been received and funds are cleared in the Company’s bank account. 

3.3. Invoices will be issued once the goods have been dispatched. 

4. Cancellations and Amendments

4.1. As all our studios are made-to-order to customer specifications, they are exempt from cancellation rights.

4.2. The Customer is responsible to carefully check the specification of their order acknowledgement; they must advise the Company immediately if anything is different from the anticipated specification.  Changes to the specification once the order acknowledgement has been raised will likely not be possible and will be chargeable.

4.3. If the Customer cancels an order, they will forfeit the total sales price in full unless an alternative agreement has been confirmed in writing by the Company

4.4. The Company reserves the right to cancel an order at any time, for any reason. In the event of the Company cancelling an order, a full refund will be given to the customer.

5. PLANNING PERMISSION AND BUILDING REGULATIONS

5.1. The Company’s Buildings have been designed to comply with Permitted Development Regulations, however, it is the Customer’s responsibility to ensure that planning consent is not required for the Garden Building.  We recommend you seek clarification from your local planning authority. The Company will not be held liable for any breach of Permitted Development/Planning regulations applicable to your property. 

5.2. It is the Customer’s responsibility to ensure the base does not exceed the natural level of the land immediately adjacent to the Garden Building as this may push the external height higher than 2.5m, which could breach Permitted Development Regulations. 

5.3. The Company’s Buildings do not comply with Building Regulations and should not be used for sleeping accommodation. Such use would also constitute a breach of Permitted Development Regulations. The Company accepts no liability with regards to the Customer’s ultimate use of the building. The Customer should consult their local Building Control authority if they require further advice or guidance. 

6. DELIVERY

6.1. Delivery timescales provided at the time of sale are provisional only, and we will contact you to agree on a delivery date, which will be confirmed in writing. Time is not of the essence for this contract, and the Company will not be held liable for any changes or delays to delivery. 

6.2. The Company will contact you prior to delivery to confirm the delivery date. Our drivers will wait for a maximum of 20 minutes should no one be available at your property to inspect and sign for the goods, after which point the goods will be returned to our warehouse as a Failed Delivery. The Customer will be responsible for a re-delivery charge, and the Company reserves the right to cancel an order following a Failed Delivery. 

6.3. Delivery charges will vary depending on the address and access situation.  We often charge delivery at less than cost. However, we reserve the right to charge to cover our total delivery costs in the event where we deem it necessary to re-deliver.

6.4. The Customer is responsible for arranging appropriate parking access including any permits that may be required. There must be adequate parking and drop space available. The route to the drop location must be cleared of all obstacles and hazards. 

6.5. The Delivery will be to the closest accessible point, for example to a driveway, or to kerbside. The Customer will then be responsible for transporting the building to their desired site. Once the goods are delivered, they will become the responsibility of the Customer.

6.6. If the driver requires assistance with unloading from the customer, this is done at the customer’s own risk.

6.7. The Customer should inspect all components on Delivery. Any damaged or missing parts should be reported to the main office immediately. The Company will endeavour to deliver any missing or damaged parts within a reasonable time frame.  

7. ACCESS & SITE REQUIREMENTS

7.1. The Customer is responsible for ensuring that their access and site, including measurements, is suitable for the product, in accordance with the guidance provided on our website and/or any sales documentation. 

7.2. The Company may provide the Customer with guidance on how to measure their access and/or correctly prepare their site but makes no guarantee as to the suitability of any site. 

8. ASSEMBLY INSTRUCTIONS

8.1. The Supplier shall supply with the Goods any instructions and/or guidance that the Supplier has stated in writing in the Order and will be enclosed with the Goods. The provision of such instructions/guidance (if any) shall be the full extent of the Supplier’s obligations in respect of the assembling and/or Installation of the Goods.

8.2. Please note that the Supplier provides no warranty and/or guarantee that any such instructions and/or guidance are full, accurate and/or complete. The responsibility for correctly installing and/or assembling the Goods shall lie solely with the Customer.

8.3. The customer undertakes to complete their own risk analysis for the complete project, including the appropriate use of any personal protection equipment and manual handling techniques.  Many items will require 2 or more people to lift.

8.4. For the avoidance of any doubt, the Supplier shall accept no liability for the Installation and/or assembly of the Goods.

9. Electrical Works

9.1.  Electrical works must be completed by a qualified and competent electrician.  Any instructions supplied by the Company are for guidance only and the Company can take no responsibility for electrical works.  It is a condition of the warranty that the Customer obtains a certificate for the electrical works before using the building.

10. PRODUCT GUARANTEE

10.1. The Company’s Buildings are covered by a comprehensive guarantee.  The guarantee will only be valid if the Installation Instructions provided by the Company have been correctly followed. In the event of any uncertainty the Company makes the final decision to determine if the instructions have been followed.

10.2. The terms of your guarantee are as follows: 

10 years:

Design and manufacturing faults to the structural materials of the building (including rot and corrosion)

1 year:

Faults in doors and windows, including internal misting within glazing

Internal linings and trim, and any floor coverings

External fascias and decking

10.3. If the Customer installs doors and/or windows not supplied by us to their building, they will invalidate their guarantee. 

10.4. No guarantee will be made by Pent-Haus against the effects of weather exposure on the colour of the external cladding. Cedar will naturally fade and silver over time, it is recommended that that any cedar on the studio is treated by the customer within 1 month of installation and every 6 months thereafter to preserve its original colour.

10.5. Warping of timber fascia boards is not covered under guarantee; timber is a natural product and warping may occur.  Likewise superficial cracking of timber cladding and/or fascia boards is not covered under guarantee.

10.6. If the building breaches any local regulation including being used for habitable accommodation the guarantee is invalid. The Guarantee excludes normal ‘wear and tear’ and decorated surfaces.

10.7. Door adjustments are not covered under guarantee and may be necessary from time to time, particularly during periods of weather/temperature changes. 

10.8. The Company shall not be deemed liable for subsidence to the garden room or of the surrounding installation site

10.9. Guarantee claims should be made to the main office on discovery of the fault. Failure to report a fault immediately may invalidate your guarantee. The Company will endeavour to deliver replacement parts or materials at the earliest opportunity.  

10.10. No guarantee will be made for materials, appliances or services (including for example plastering and plumbing, etc) supplied by the Customer or other third parties.

10.11. Any structural alteration made to the building by the customer or a third party employed by the customer will invalidate your guarantee.

10.12. The Company’s liability shall not exceed the total purchase value of the of the Product and the taking of the steps it deems necessary to rectify any issues shall constitute an entire discharge of the Company’s liability under this warranty. 

13. Ventilation

13.1. We strongly advise that all buildings are fitted with at least one opening window for ventilation purposes. Opening windows must feature a vent lock system.

13.2. If the building is being used as a gym or exercise room it is important to maintain good ventilation. We recommend heating and ventilating your building before use and during use to avoid condensation on equipment.

14. Ground, Guttering and Roof Maintenance

14.1. It is the customer’s responsibility to ensure areas around the building are kept clear. An air gap under the sides and rear of the building must be maintained and clear of obstacles to ensure vegetation and weeds do not make contact with the building and lead to possible intrusion within the building. This will also ensure that no moisture cannot be trapped underneath the building.

14.2. Gutters and roofs should be inspected and cleared of all debris a minimum of twice a year.

14.3. As with any external building, failure to clear gutters and keep air gaps maintained may result in damage to the fabric of the building which will invalidate your guarantee.

15. Liability

15.1. Nothing contained in these Conditions shall be construed so as to limit or exclude the liability of the Company for death or personal injury as a result of the Company’s negligence or that of its employees or agents.